Gibson: Launches Worldwide ‘Gibson Virtual Guitar Tech Service’

FREE Guitar Tune-Up Service Matches Players With Professional Techs Worldwide For Real-Time, Interactive Video Assistance Covering Guitar, Bass, Electric And Acoustic Players
 In Every Genre And Style
NASHVILLE, TN (May 5, 2020) Gibson the iconic, American-made, leading instrument brand is proud to launch a FREE, virtual and fully interactive guitar tune-up service, the Gibson Virtual Guitar Tech Service. A global experience, the service matches players worldwide with Gibson’s team of professional techs in real-time to cover basic tune-ups for guitar, bass, electric and acoustic players in any genre or style. The Gibson Virtual Guitar Tech Service in available in multiple languages, including Spanish, French, German and English, reaching across time zones in Europe and the USA with more territories to be added. For more information on the Gibson Virtual Guitar Tech Service, visit:
Gibson Virtual Guitar Tech Service is personalized for any player who wants to self-service their instrument. Unlike online instructional videos, you will not be alone; the Gibson Virtual Guitar Tech Service provides you with real-time, interactive, video assistance from an experienced Gibson technician to help guide the process. With Gibson’s FREE online one-on-one video conference calls, the Gibson Virtual Guitar Tech Service will assist with your Gibson, Epiphone, Kramer or Steinberger electric or acoustic guitar, ukulele, banjo, mandolin, or electric bass.
The Gibson Virtual Guitar Tech experience two-step process is entirely FREE:
Step # 1:
  • Go to and schedule a FREE 30-minute one-on-one consultation call with a VGT. On this video conference call, you’ll discuss the instrument type, condition, any issues you’re currently experiencing and what type of services are needed. The VGT will ask questions about your playing and style, as well as, your experience and comfort level with working on your own instrument. The VGT will give you a list of the basic tools and supplies needed to successfully perform the tune-up tasks.
Step #2:
  • Upon completing Step #1, schedule a FREE 60-minute one-on-one Basic Guitar Tune Up Service with a VGT. This appointment is confirmed after your initial consultation call in order to give you time to order the recommended supplies and tools. The VGT will guide you–via real-time video–step-by-step through the process of servicing your instrument.
Gibson Virtual Guitar Tech Service calls are free, personalized, one-on-one live video conference calls between you and a knowledgeable and experienced instrument technician. Players will need to download Zoom video conferencing software for free:
The Gibson Virtual Guitar Tech Service provides interactive assistance with a variety of basic tune-up and maintenance tasks. Since players do the actual work while the technician demonstrates, guides and advises in real-time, the player’s comfort level will determine the level of service performed, but even most beginners will be able learn to successfully remove old strings, clean their instrument, condition the fretboard, install new strings and tune the instrument with the help of our technicians. Advanced tasks such as adjusting your truss rod, pickup height, action and intonation, are available upon consultation. If the instrument needs more extensive repair work, the technician will provide counsel on professional services.
“In these unprecedented times, we all could use a little virtual help from an experienced technician to set up our guitars at home” says Cesar Gueikian, Chief Merchant Officer of Gibson. “With the Gibson Virtual Guitar Tech Service, we’re giving our fans around the world the support needed to set up and play our guitars at home.”
For more information, visit:
Press Release Assets:
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Epiphone: For Every Stage: HERE
Gibson: New Slash Collection: HERE
Kramer: Made To Rock Hard: HERE
Gibson: New Collections 2020: HERE
About Gibson:
Gibson Brands, the world’s most iconic guitar brand, has shaped the sounds of generations of musicians and music lovers across genres for more than 100 years. Founded in 1894 and headquartered in Nashville, TN, Gibson Brands has a legacy of world-class craftsmanship, legendary music partnerships and progressive product evolution that is unrivaled among musical instrument companies. The Gibson Brands portfolio includes Gibson, the number one guitar brand, as well as many of the most beloved and recognizable music brands, including Epiphone, KramerSteinberger and the Gibson Pro Audio division KRK Systems. Gibson Brands is dedicated to quality, innovation and sound excellence so that music lovers for generations to come will continue to experience music shaped by Gibson Brands. Learn more at and follow us on TwitterFacebook, and Instagram.